--- title: "Introducing: The Verified Work Order with DigiMEP" description: "Fexa launches the Verified Work Order with DigiMEP: on-site HVAC diagnostics in every work order, driving verified performance, no new hardware." image: https://info.fexa.io/hubfs/2026%20-%20Socials%20-%20Digimep%20Graphics-1.png --- Introducing the Verified Work Order # Get more from every HVAC service call. A technician is already on site for the repair. The Verified Work Order makes sure every unit gets checked, so the visit you're already paying for returns verified performance and better asset data. ![Diagnostics by DigiMEP: a technician on a rooftop checks every HVAC unit. RTU-1 within spec, on the ticket. RTU-2 low charge and RTU-3 dirty coil, not on the ticket.](https://info.fexa.io/hs-fs/hubfs/Verified%20WO_DigiMEP_Landing%20Page.png?width=1080&height=1080&name=Verified%20WO_DigiMEP_Landing%20Page.png) How it works ## One service call. Every unit checked. The diagnostic requirement is built into the work order and configured to your business rules, so it runs on every unit and every visit. 01 #### Diagnostic added automatically. An HVAC work order opens in Fexa, and the DigiMEP diagnostic requirement is added based on your rules. 02 #### The tech checks every unit. After the repair, the technician runs the diagnostic on every unit on site, not only the one on the ticket. 03 #### One result on the work order. Results from every unit roll up into a single pass or fail on the work order. 04 #### Pass closes it. Fail triggers an action. ● **Pass:** work order completes, every unit verified within spec. ● **Fail:** tech corrects the issue or submits a proposal. What you get ## Better HVAC data from the work that's already happening. ✓ #### Verified service quality. Every HVAC visit ends with proof that each unit on site is running within spec, not just a closed ticket. ✓ #### Objective unit performance data. A running record of every unit's condition, captured on the work order, to inform repair vs. replace and capital planning. ✓ #### Provider accountability across the footprint. Compare service quality across providers and locations using the same diagnostic standard everywhere. Live at scale ## Rolled out to a nationwide retailer during peak cooling season. ~3,000 locations live, and still expanding ~60% of HVAC work orders passed the diagnostic ~10% surfaced issues now in corrective action ~30% held from completion until every unit is verified > "DigiMEP was built to scientifically validate HVAC system performance and service quality, non-invasively. Partnering with Fexa puts that validation inside the work order itself, so it happens on every unit, every service call, across thousands of locations. Seeing it deployed at this scale through peak cooling season shows what's possible when verified results are built into how facilities teams already work, and that's what drives down repeat calls and wasted work-order spend." — Keith Jackson, President, DigiMEP Where to start ## Start where the pain is. Expand from there. Roll it out in phases. Each one works on its own or in combination, configured to your business rules. #### Reactive HVAC work orders. If HVAC spend is the pain, start here. It's where most R&M dollars go, and it's live today with a nationwide retailer. #### New unit installs. If you need proof new equipment was delivered right, start here. A Predictive Work Order verifies it within spec before maintenance takes ownership. #### Preventative maintenance. If you can't see equipment condition across the footprint, start here. The diagnostic on PM visits builds a health record for every unit. ## Talk to us about Verified Work Orders Every conversation starts with your HVAC volume and provider mix. Tell us a little about your footprint, and we'll walk through what a Verified Work Order would find across your locations. ### Your Information ![Sponsors](https://info.fexa.io/hubfs/sponsorstransp.png "Sponsors") ### The Fexa Flex Retail Summit is made possible thanks to the generous support of: ![Fexa Flex Retail Summit Photos](https://info.fexa.io/hs-fs/hubfs/Logo%20Garden%20(3).png?width=2000&height=375&name=Logo%20Garden%20(3).png "Fexa Flex Retail Summit Photos") ![director-of-BI](https://info.fexa.io/hubfs/director-of-BI.png "director-of-BI") [![](https://fexa.io/wp-content/uploads/2024/11/logo-fexa.svg)](https://fexa.io) 111 Town Square Pl Ste 1238 PMB 56716 Jersey City, NJ 07310 [888.615.0403](tef:888.615.0403) - Products - [Fexa CMMS](https://fexa.io/fexa-cmms/) - [Fexa Trakref](https://fexa.io/fexa-trakref/) - [Fexa Link](https://fexa.io/fexa-link/) - [Pricing](https://fexa.io/pricing/) - [Comparisons](https://fexa.io/comparisons/) - Use Cases - [Work Order Management](https://fexa.io/work-order-management/) - [Asset Management](https://fexa.io/asset-management/) - [Preventative Maintenance](https://fexa.io/preventative-maintenance/) - [Provider Management](https://fexa.io/provider-management/) - [Lease & Landlord Management](https://fexa.io/lease-landlord-management/) - [Data & Analytics](https://fexa.io/data-analytics/) - [Budget & Expense Management](https://fexa.io/budget-expense-management/) - [Sustainability](https://fexa.io/sustainability-regulatory-compliance/) - [Planning & Project Management](https://fexa.io/planning-project-management/) - [Surveys & Site Assessments](https://fexa.io/surveys-site-assessments/) - Resources - [Resource Library](https://fexa.io/resources/) - [Guides](https://fexa.io/guides/) - [Blogs](https://fexa.io/blog/) - [Demo Videos](https://fexa.io/videos/) - [Webinars](https://fexa.io/webinars/) - [Customer Stories](https://fexa.io/customer-stories/) - [Documentation & Support](https://fexa.io/documentation-support/) - [Integrations & Partners](https://fexa.io/integrations-partners/) - About - [About](https://fexa.io/about-us/) - [Fexa Gives](https://fexa.io/fexa-gives/) - [Careers](https://fexa.io/careers/) - [Events](https://fexa.io/events/) - [Announcements](https://fexa.io/announcements/) © 2026 Fexa. All Rights Reserved. - [Privacy Policy](https://fexa.io/privacy/) - [Terms of Service](https://fexa.io/terms-of-service/) - - -